Practice Information

What To Expect

The professional and friendly team at the Mercury Bay Medical Centre aim to provide the best possible health care for you and your family. We will work in partnership with you to achieve this.

Our Medical Team

Our doctors are all members of the Royal New Zealand College of General Practice, a body that represents a commitment to the maintenance of high professional standards and up to date medical skills in all aspects of general practice.
Our nurses are highly skilled and experienced and are committed to the maintenance of high professional standards and up to date medical skills including resuscitation and suturing.

Consultation And Medical Appointment Options

We offer a range of consultation types via appointment to our enrolled population.

• At Mercury Bay Medical Centre we really value your time which is why we offer you a number of ways to talk through your health needs.
• In person or phone consultation available.
• Appointment times are 15 minutes, if you feel you need longer than this to discuss your issue, or have multiple issues to discuss please book a double appointment.

Surgical procedures and other appointments

• If you’re booking for something other than a routine appointment, e.g. driving licence exam, surgical procedures etc, please call to book your appointment as extra time is needed for these.

Accident and Emergency Care And Triage

• Always call 111 in a medical emergency.
• Daily urgent care clinic available, open during clinic hours.

Repeat Prescriptions

• Ensuring you have a good supply of all your regular medications is incredibly important for your own health and well-being particularly if you are heading away or it’s nearing the holidays.
• We know it can be a hassle for you, but it’s also a hassle for us if you leave your repeat prescription to the last minute. So to help all of us, get it sorted early.
• A standard prescription turnaround is 2 working days.  We can process them more urgently but an increased fee applies.

General Medical Services

Appointments are essential, please call the surgery to arrange an appropriate appointment to fit your health needs.

• Asthma reviews – yearly reviews are advised to optimise your treatment outcomes
• Blood pressure, height and weight checks – free kiosk in waiting room
• Cardiovascular assessments
• Women’s health – including Cervical screening – we encourage our female clients to have a routine cervical screening from age 20 -70 years of age
• Diabetic reviews – we recommend our diabetic patients take the opportunity of a FREE annual review
• Drug testing
• ECGs
• Family planning
• Family medicine
• Immunisations
• B4school checks – FREE health check for pre-school children/Tamariki who are turning 4 years old
• Medicals – diving, driving, insurance and pre-employment medicals
• Men’s health – we suggest all men have a health check annually from the age of 45 years
• Palliative care
• Sexual health – note free for under 25 years
• Skin checks and skin lesion removals – including melanoma checks
• Smoking cessation – for advice, tips and tricks on how to quit smoking as well as prescribed medications
• Spirometry
• Travel medicals, safety advice and most vaccinations
• Weight loss – promoting healthy eating

Flu Vaccinations

• The flu vaccination is FREE for people who are most at risk. Almost everyone can benefit from protection, especially if you or any family member is:

• Pregnant (any trimester)
• Aged 65 years and older
• Living with an ongoing health condition (like asthma, diabetes, cancer, a heart or lung condition)
• Aged 4 years or under (who have been hospitalised for respiratory illness or have a history of significant respiratory illness).

Covid Vaccinations

• Child and Adult primary vaccinations available.
• Booster vaccinations available for those aged 30 years and over. Must be at least 6 months since your last Covid vaccination or Covid-19.

Manage My Health

• Available to patients 16 years and over. Ask our team how to join our ManageMyHealth online portal to make appointments, view your medical records, request prescriptions and email your doctor.
• Similar to internet banking, your records are protected by HTTPS / Transport Layer Security (TLS) technology to ensure your information is completely safe and secure.
• Annual administration fee of $10 apply.
• The practice will provide you with an activation code and instructions on how to complete your registration online.

Visiting Specialists

• Physiotherapy – Physio First – Every Monday, Wednesday and Thursday – book via their website https://www.physiofirstwhitianga.co.nz/book.aspx or call 027 207 1172
• Osteopath – Rory Tope – Every Tuesday – phone 07 866 5911
• Molemap – Monthly Clinics – book via their website https://www.molemap.co.nz/book or call 0800 665 362
• Orthopaedic Surgeon – Neville Strick – Monthly Clinics